Question Is an exchange option available?
Answer

Yes, It is only available in case of defective or damaged items received from our end due to negligence on our end or any mishaps during transit.

Question What can we do if we receive a damaged product or a product of the wrong size?
Answer

We have exchanges available in case of damages, but an unpacking video is mandatory within 3 days of receiving the parcel.

Question Will there be colour bleeds?
Answer

Mostly no, because our fabrics are pre-washed in most cases. However, when you choose pure hand block print, please check the description for detailed information.

Question How do I place an order?
Answer

To place an order, browse through our collection, select the desired items, choose the correct size with the help of the size chart provided, and click 'Add to Cart.' Follow the checkout process to complete your purchase.

Question What payment methods are accepted?
Answer

We accept various payment methods including credit/debit cards, net banking, and popular mobile wallets. Detailed payment options will be provided at checkout. Cash on delivery is not available.

Question How do I track my order?
Answer

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number on our tracking page or the courier's website to track your order.

Question What is your return policy?
Answer

We accept returns only in the case of damaged or defective items. The item must be unused and in its original packaging. Please contact our customer service within 3 days of receiving the product through our Email ID or drop us a text or call at the number given on the contacts page.

Question Do you offer international shipping?
Answer

Yes, we offer international shipping. Shipping charges and delivery times will vary based on the destination country. Please refer to our shipping policy for more details.

Question How can I contact customer service?
Answer

You can contact our customer service through the 'Contact Us' page on our website. Alternatively, you can email us at (gaurjaj@gmail.com) or call us at 8306955539

Question Are the colours of the products exactly as shown in the pictures?
Answer

While we strive to display the colours of our products accurately, there may be slight variations due to photographic lighting sources or your monitor settings.

Question Can I cancel my order?
Answer

No, Orders cannot be cancelled or changed once placed.

Question Do you offer custom sizing?
Answer

Yes, Custom sizing options are available at checkout or you can refer to the size chart provided on our website before placing your order.

Question How should I care for my Kurtis?
Answer

To ensure the longevity of your Kurtis, we recommend hand washing or machine washing on a gentle cycle with cold water. Avoid using harsh detergents and bleach.